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Refund Policy – themelooma
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Help & Support

Refund policy

Digital products are delivered electronically, so refund eligibility must be assessed against the purchase record and the issue reported.

Eligible cases

Examples may include a verified defective file, a materially misleading listing or duplicate payment that cannot be resolved.

Normally not eligible

Change of mind, insufficient technical skill, unsupported third-party conflicts or failure to check stated compatibility may not qualify.

Request process

Contact support with the order number, product name, evidence and requested resolution. Final decisions remain subject to applicable law and marketplace terms.

Request support

Continue to the relevant marketplace tool or contact route.

Request support