Help & Support

How can we help?

Browse the most common customer and author topics, then contact support from your account when you need direct assistance.

Orders & payments

Review payment status, approved orders and purchase records from your account dashboard.

Completed purchases appear in Downloads. Eligible WordPress themes also display their unique single-domain licence key.

Update your profile, password and notification preferences from the account area.

Open support chat

Continue to the relevant marketplace tool or contact route.

Where are my purchased files?

Approved purchases appear under Account → Downloads.

When is a licence generated?

A unique licence is generated after approval only for eligible uploaded WordPress themes with single-site activation enabled.

Can I buy the same product twice?

A completed purchase remains available from your account, so the same user does not need to buy that product again.